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Generative AI
Cloud
Testing
Artificial intelligence
Security
July 28, 2023
Building on a strong generative AI momentum, the Group has boosted its capabilities across the business and is launching a new set of end-to-end generative AI offerings to deliver on a strong pipeline of client opportunities.
Paris, July 28, 2023 – Already a leading player in the Data & AI market, Capgemini is well positioned to support clients through their next era of digital transformation thanks to the breadth of its generative AI services, deep industry expertise, and its industrialized delivery assets.
As a trusted business and technology transformation partner to its clients, Capgemini has successfully delivered many generative AI projects over the last few years, particularly in Life Sciences, Consumer Products & Retail, and Financial Services.[1] In recent months, Capgemini has seen an acceleration of client focus and demand around generative AI. In that context, the Group is today launching a generative AI portfolio of services, spanning from strategy definition through to practical development and implementation of generative AI at scale. It includes:
“Generative AI is already becoming a key pillar of digital transformation for businesses, and we see a breadth of opportunities to unlock substantial business value for our clients, which go way beyond important productivity gains,” comments Franck Greverie, Chief Portfolio Officer, Global Business Lines leader[3] and Group Executive Board Member at Capgemini. “We are proud to be a preferred partner to support our clients through their generative AI business journey, from defining their generative AI strategy and selecting priority use cases through to development, implementation, and scaling. For clients who have key sensitive data, we are developing custom generative AI solutions, fine-tuned with their proprietary data, to create maximum business value. This is a pivotal moment because generative AI is accelerating even further the already very strong market demand for AI services that we are seeing.”
The Group is currently working with Heathrow Airport to elevate the passenger experience by implementing cutting-edge eCommerce and other passenger service solutions through its Generative AI for Customer Experience offer.
“We are excited to partner with Capgemini to enhance the experience of our passengers who travel through our airport. Together with Capgemini’s GenAI partners, we are building solutions that will assist, empower and delight those passengers with faster, more comprehensive and sensitive customer service,” said Pete Burns, Director Marketing and Digital, Heathrow Airport Limited.
Capgemini has established a dedicated generative AI practice to rapidly scale its capability, solutioning and delivery, as well as a Generative AI Lab to follow the evolution of the technology and research the most relevant use cases and collaborations with businesses or academia for clients. The Group has already announced new partnerships in the generative AI value chain, including with Google Cloud and Microsoft. Capgemini is aiming to train a large part of its workforce on generative AI, embedding AI training as a key requirement into all of its development and training curriculum.
[1] For example, the Group has supported various banks on code conversion into newer coding languages or on improving customer experience through elevated self-service, and has been delivering a generative AI content creation engine for content production to assist marketing teams of a large consumer products Group.
[2] Refers to the implied cost of future reworking required when choosing an easy but limited solution instead of a better approach that could take more time
[3] Director of cloud infrastructure services, Business Services, and Insights & Data
About Capgemini
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organisation of 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering, and platforms. The Group reported in 2022 global revenues of €22 billion (about $23 billion USD at 2022 average rate).
Get the Future You Want | www.capgemini.com